Internal & External Communications

Mastering Emotional Mapping for Enhanced Communication

November 20, 2024

10:45 am - 11:45 am |

Empathy mapping helps you to make better decisions by getting inside the mind of a client or stakeholder. The workshop will provide a hands-on experience in empathy mapping, guiding participants through creating detailed empathy maps. This will help uncover deep insights into the thoughts and feelings of various stakeholders, leading to better communication and care strategies.  Participants will leave the workshop with a comprehensive empathy mapping toolkit, including templates, guidelines, and a step-by-step plan to implement the technique in their daily operations.


Learning Objectives:


  • Learn what empathy mapping is and why it’s important.
  • Recognize the parts of an empathy map: thoughts, feelings, actions, and influences.
  • Gain hands-on experience by making empathy maps during the workshop.
  • Understand how to use empathy maps to enhance decision-making and communication strategies.
  • Reflect on and discuss how empathy mapping can be applied in real work situations.


Approved for one point in Category 1.B -Education of the CFRE International application for initial certification and/or recertification.


Christi Monk-Andrews, PhD

Executive Coach

Dr. Christi Monk-Andrews is a distinguished Diversity, Equity, and Inclusion Consultant, with over 25 years of expertise in Organizational Development, Change Management, and Conflict Resolution. She uniquely combines Emotional Intelligence and the Core Values System in her methodology, advocating for a deeper understanding of differences to foster cultural shifts and improve performance. Dr. Christi's approach has established her as a key figure in creating safe spaces for candid conversations, helping individuals and organizations to enhance connectedness and minimize conflicts.