Strategic Workforces

Reframe Your Game: Approaches to Turnover

November 18, 2024

10:45 am - 11:45 am |

The impact of understaffing can take both a physical and mental toll on employees which can lead to turnover. By creating a talent pipeline, growing from within, and providing unique opportunities for the team to participate and recharge, an organization can work to minimize the impact of understaffing and push for a future where the team’s foundation can withstand any challenge thrown their way.


Leaders from Grand Prairie Animal Services will show you four tactics they initiated to change their culture:


1. Shift from temporarily placed to tenured personnel
2. Reframing the burden of understaffing
3. Strategic approaches to employee contribution
4. Restructuring teams to create growth opportunities


Approved for one point in Category 1.B -Education of the CFRE International application for initial certification and/or recertification.


Destinee Wright
Operations Development Supervisor, Grand Prairie Animal Services

What started as a passion for wild and domesticated animals has turned into twelve years of expertise in animal services and care, establishing policies, and developing unconventional approaches to traditional challenges. With a bachelor's degree in animal science and the current pursuit of a master's in public administration, Destinee Wright combines her love and knowledge of animals with serving the community that cares for them. Experience in all roles, from Animal Services Officer to Manager, has given her the confidence to navigate the role of servant leader to a team of passionate and resolute individuals and the community.

Lily Yap

Division Manager / Grand Prairie Animal Services

Building on experience from over a decade in animal sheltering and knowledge of corporate business fundamentals gained from one of the top 10 professional MBA programs in the nation, Lily Yap is an animal welfare professional committed to creating teams that will bring the nation to a future in which animals and the families that love them thrive together. In her role as Division Manager with Grand Prairie Animal Services, she brings her background in municipal shelter operations and special life-saving programs to support an extraordinary team in serving a community of over 200,000 with both onsite and offsite operations. Lily is a member of the board of The Association for Animal Welfare Advancement.