Simon Bailey equips leaders with practical tools to lead, live, and finish well. Recognized by Success magazine as one of the Top 25 alongside Brené Brown and Tony Robbins, he’s advised 2,400+ organizations in 54 countries, including American Express, Deloitte, and Salesforce, drawing on his roots as a former Sales Director at the Disney Institute. His latest book, Resilience@Work, and his suite of LinkedIn Learning courses have inspired over 120,000 professionals globally to unlock brilliant wellness and sustainable success.
Spark Customer Love
November 4, 2025
11:15 am - 12:15 pm |
In today’s oversaturated market, average customer service is extinct. Based on his seven years as a Disney cast member and sales director of the Disney Institute, Simon reveals transformative insights that elevate customer experiences from mundane to magical.
Learn how to:
- Cut through digital noise with emotional connections
- Turn every interaction into a wow moment
- Harness the power of being a “plus in a minus world”
- Create viral, organic growth
- Engage customers’ heads, hearts, and hands for unshakeable loyalt
Walk away from the session understanding how to implement these payoffs:
- Create passionate brand advocates
- Elevate your competitive edge in a world driven by recommendations and reviews
- Transform your team
- Electrify your brand
Speakers
Simon Bailey
Researcher, Author